Frequently Asked Questions

Discover everything you need to know about your Céla wellness journey.

Are Céla products suitable for all skin types?

Yes, our products are formulated with the Céla Complex, a botanical blend designed to be gentle yet effective for all skin types, including sensitive skin.

What is the status of my order?

Once your order is placed, you will receive an email confirmation. A shipping notification with a tracking number will follow as soon as your package leaves our facility.

Do you offer international shipping?

Currently, we ship to customers across North America. Please check our shipping policy page for specific rates and delivery timelines for your region.

What is your return policy?

We accept returns on unopened and unused products within 30 days of purchase. Due to the personal nature of skincare, we cannot accept returns on used items.

Are your products cruelty-free?

Absolutely. All Céla products are cruelty-free and never tested on animals. We prioritize clean, ethical sourcing for all our Canadian-made ingredients.

Can I purchase a gift card for the Hammam Spa?

Yes, we offer digital gift cards that can be redeemed for both Céla retail products online and professional treatments at our physical Hammam Spa locations.