Returns & Exchanges

At Hammam Spa by Céla, we want you to be completely satisfied with your luxury skincare experience. If you are not entirely happy with your purchase, we offer returns on unopened and unused products within 30 days of delivery.

1

Initiate Your Request

Contact our concierge team at support@hammamspa.com with your order number and the reason for your return to receive a Return Authorization.

2

Prepare Your Package

Carefully pack the items in their original, unopened packaging to ensure they are protected during transit back to our boutique.

3

Ship the Items

Affix the provided shipping label to your parcel and drop it off at any authorized carrier location, keeping a copy of your tracking number.

4

Receive Your Refund

Once our team inspects the returned items, we will process a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing